all vehicles · every Grand Cherokee year · method

Jeep Grand Cherokee 2020

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.28 per 1,000

better than this nameplate’s own median · from 64 complaints filed in the first three years, of 239 ever. 95% lower bound 0.21.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.98	72
2009	0.27	17
2010	0.24	16
2011	1.57	167
2012	2.00	283
2013	1.71	282
2014	4.62	828
2015	2.05	389
2016	0.49	101
2017	0.53	119
2018	0.72	168
2019	0.33	78
2020	0.28	64
2021	0.99	236
2022	0.79	192
2023	1.83	429

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Electrical System 73 complaints

screen

30%

Unknown Or Other 64 complaints

screen

27%

Engine 50 complaints

park	13	26%
shift	11	23%

When it breaks

67% of reported failures happened before 30,000 miles (median 13,170 miles, from 64 complaints that recorded one).

Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.

What NHTSA did

1 investigation covering this model year, 1 of which list a recall campaign.

High pressure fuel pump failure

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

11287558 · 11297610 · 11297670 · 11306701 · 11315434 · 11319721

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is verified against a published figure.