all vehicles · every Grand Cherokee year · method

Jeep Grand Cherokee 2012

Safety complaints filed by owners in the first three years, per 1,000 sold.

2.00 per 1,000

2.1 times this nameplate’s own median · from 283 complaints filed in the first three years, of 1644 ever. 95% lower bound 1.77.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.98	72
2009	0.27	17
2010	0.24	16
2011	1.57	167
2012	2.00	283
2013	1.71	282
2014	4.62	828
2015	2.05	389
2016	0.49	101
2017	0.53	119
2018	0.72	168
2019	0.33	78
2020	0.28	64
2021	0.99	236
2022	0.79	192
2023	1.83	429

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Electrical System 837 complaints

campaign electrical	333	40%
exceeded reasonable	242	29%
alternator	206	25%
confirms	75	9%
confirms parts	74	9%
tool confirms	74	9%

Service Brakes 289 complaints

brakes service	109	35%
part needed	42	14%
needed repair	35	11%
unavailable exceeded	32	10%
recall notification	28	9%
parts needed	27	9%

Engine 285 complaints

chrysler	57	20%
fuel pump	48	17%
power steering	42	15%
relay	37	13%
pump relay	34	12%
alternator	32	11%

When it breaks

15% of reported failures happened before 30,000 miles (median 65,000 miles, from 1018 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

7 investigations covering this model year, 2 of which list a recall campaign. Owners had filed 255 complaints about this component over roughly 27 months before an investigation opened.

Totally Integrated Power Module Failure

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10440301 · 10440899 · 10442757 · 10445037 · 10448574 · 10452558

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is verified against a published figure.