all vehicles · every Wrangler year · method

Jeep Wrangler 2020

Safety complaints filed by owners in the first three years, per 1,000 sold.

1.13 per 1,000

1.0 times this nameplate’s own median · from 243 complaints filed in the first three years, of 613 ever. 95% lower bound 0.99.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.42	36
2009	0.36	30
2010	1.53	135
2011	0.78	85
2012	2.78	367
2013	1.93	287
2014	0.80	133
2015	0.46	87
2016	0.49	96
2017	0.53	102
2018	5.35	1152
2019	1.73	405
2020	1.13	243
2021	2.12	431
2022	1.15	221
2023	1.60	271

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Steering 239 complaints

wanders	31	13%
keep straight	20	9%
wander	19	8%
play steering	19	8%
jeeps	17	7%
loose steering	16	7%

Electrical System 180 complaints

instrument	98	54%
cluster	78	43%
instrument cluster	54	30%
blank	38	21%
panel cluster	14	8%
cluster failed	13	7%

Unknown Or Other 58 complaints

sun

19%

When it breaks

70% of reported failures happened before 30,000 miles (median 2,500 miles, from 214 complaints that recorded one).

Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.

What NHTSA did

3 investigations covering this model year, 2 of which list a recall campaign. Owners had filed 101 complaints about this component over roughly 49 months before an investigation opened.

High pressure fuel pump failure

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

11256548 · 11256984 · 11257153 · 11257733 · 11258396 · 11258422

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.