Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Electrical System 1241 complaints
notification campaign
555
44%
unavailable
524
42%
reasonable
511
41%
air bags
435
35%
bags
435
35%
repair unavailable
403
32%
Air Bags 375 complaints
campaign
312
83%
system
297
79%
electrical
295
78%
electrical system
293
78%
bags electrical
267
71%
system however
219
58%
Service Brakes 318 complaints
rotors
170
52%
pads
142
44%
van
85
26%
pads rotors
67
21%
brakes rotors
50
16%
replace front
24
8%
When it breaks
21% of reported failures happened before 30,000 miles (median 70,000 miles, from 1250 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
2 investigations covering this model year, 1 of which list a recall campaign. Owners had filed 46 complaints about this component over roughly 39 months before an investigation opened.
Totally Integrated Power Module Failure
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.