Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Power Train 227 complaints
whining
114
50%
whining noise
61
27%
whine
44
19%
whining sound
23
10%
highlanders
18
8%
high pitched
18
8%
Service Brakes 69 complaints
feels like
15
22%
regenerative
10
15%
Unknown Or Other 67 complaints
noise
13
20%
glass
11
17%
When it breaks
53% of reported failures happened before 30,000 miles (median 27,109 miles, from 51 complaints that recorded one).
No clear early or late pattern.
What NHTSA did
1 investigation covering this model year, 1 of which list a recall campaign.
Pedestrian alert sounds
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.