Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Service Brakes 161 complaints
soft
51
31%
van
27
16%
vsa
17
10%
spongy
17
10%
duplicate
14
9%
modulator
12
7%
Structure 123 complaints
struts
59
43%
struts failed
18
14%
hatchback liftgate
18
14%
body hatchback
18
14%
structure body
17
13%
tailgate struts
10
8%
When it breaks
31% of reported failures happened before 30,000 miles (median 50,000 miles, from 421 complaints that recorded one).
No clear early or late pattern.
What NHTSA did
5 investigations covering this model year, 3 of which list a recall campaign. Owners had filed 83 complaints about this component over roughly 25 months before an investigation opened.
Air in brake system
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.