YearsTell

all vehicles · every Flex year · method

Ford Flex 2019

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.31 per 1,000

better than this nameplate’s own median · from 7 complaints filed in the first three years, of 254 ever. 95% lower bound 0.08.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model yearPer 1,000Complaints
20091.1645
20100.6925
20110.6219
20120.4312
20133.4092
20141.2531
20151.0122
20160.439
20170.133
20180.6113
20190.317

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Back Over Prevention 143 complaints

upside down3423%
upside3423%
structure3222%
structure however2718%
prevention structure2618%
numbers back2316%

Structure 58 complaints

back prevention2949%
prevention2949%
prevention structure2339%
numbers back2136%
camera displayed1119%
view camera1018%

Unknown Or Other 52 complaints

camera4076%
image1325%
view camera1224%
rear view1224%

When it breaks

14% of reported failures happened before 30,000 miles (median 50,000 miles, from 110 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

2 investigations covering this model year, 2 of which list a recall campaign. Owners had filed 24 complaints about this component over roughly 17 months before an investigation opened.

Rear-view Camera Failure

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

11196143 · 11312000 · 11352218 · 11385639 · 11399725 · 11443187

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.