Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Power Train 274 complaints
clutch
97
35%
grinding
34
12%
shuddering
25
9%
transmission control
24
9%
control module
24
9%
tcm
23
8%
Structure 128 complaints
door
123
95%
bungee
16
13%
cord
14
11%
bounced
14
11%
tried close
12
10%
bounced back
11
9%
Unknown Or Other 78 complaints
latch
21
27%
door latch
14
18%
latches
13
17%
clutch
11
15%
passenger door
11
15%
door latches
10
13%
When it breaks
30% of reported failures happened before 30,000 miles (median 45,000 miles, from 491 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
3 investigations covering this model year, 2 of which list a recall campaign. Owners had filed 74 complaints about this component over roughly 8 months before an investigation opened.
Door Latch Failure
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.