Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Engine 440 complaints
head
138
31%
gasket
123
28%
head gasket
117
27%
van
95
22%
cylinder
93
21%
misfire
66
15%
Electrical System 371 complaints
van
86
23%
start stop
49
13%
family
27
7%
charging
26
7%
flashing
25
7%
sliding
24
7%
Power Train 195 complaints
start
53
27%
van
45
23%
battery
38
20%
head
22
11%
cylinder
20
10%
start stop
19
10%
When it breaks
73% of reported failures happened before 30,000 miles (median 12,621 miles, from 426 complaints that recorded one).
Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.
What NHTSA did
5 investigations covering this model year, 2 of which list a recall campaign. Owners had filed 602 complaints about this component over roughly 80 months before an investigation opened.
Transmission fault leading to loss of motive power
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.